To get Roadside assistance call

24/7 Roadside Assistance

Whether you run out of petrol at Noosa or lock your keys in the car at Gawler, you won’t be left stranded with our Free Australia-wide Roadside Assistance, 24 hours a day, 7 days a week. Valid from the day your Vehicle is first delivered to you for one year.

The important condition of providing Roadside Assistance is that your Vehicle must be serviced only by Jarvis in accordance with the terms and conditions detailed in the Jarvis Warranty Agreement.

Roadside Assistance will cease upon termination of the Jarvis Warranty Agreement.

24-Hour toll-free telephone customer support providing specific services and professional advice as detailed below.

Roadside Assistance

For Roadside Assistance Call 1800 104 515 and have the following information ready for the RAA staff member taking your call:

  • Vehicle registration number, make, model and colour.
  • Your name and contact number.
  • Your breakdown location details: suburb or town, street name - including which side of the street, closest intersection and any distinguishing landmarks that can assist the RAA Road Service patrol van to locate you.
  • Stay with the vehicle until help arrives and leave your mobile switched on.

Roadside Assistance can help with the following difficulties and is limited to eight call outs per annum:

  • Metro - anywhere in the metropolitan RAA service area an RAA service provider will attend without charge.
  • Country - outside of the metropolitan RAA service area an RAA service provider will attend up to 40km (80km round trip) from the designated RAA country service depot.
  • Flat battery - jump start vehicle.
  • Flat tyre - replace flat tyre with vehicle spare (vehicle must have a suitable serviceable spare wheel).
  • Out of fuel - supply sufficient fuel at driver's expense to enable the car to be driven to the nearest fuel outlet or if fuel can't be supplied or the wrong fuel's been used, a tow will be arranged.
  • Lock outs - access car. Locksmith attendance is at drivers expense at the time of the breakdown.

Towing / Breakdown

  • Free Tow Metro - Up to 50km back to your Jarvis Service Centre.
  • Free Tow Country - Up to 40km back to the attending RAA service providers Depot.
  • If your vehicle breaks down in the Adelaide metro area or the Barossa and is unable to be repaired at the side of the road, the vehicle, including the driver, will be transported to the nearest Jarvis Service Centre. Should the breakdown occur outside of Jarvis Service Centre's operating hours, arrangements can be made to store the vehicle and transport the vehicle once the Jarvis Service Centre re-opens.
  • Should the breakdown occur outside the Adelaide metro area or the Barossa, the vehicle will be transported back to the attending designated RAA country service depot.
  • In a situation where a breakdown occurs interstate, the vehicle would be transported to the nearest Service Centre or mechanical repair facility.

Exclusion

Base Services do not include:

  • Mechanical repairs beyond those provided at the Breakdown location.
  • Towing of vehicles where the vehicle's physical dimensions exceeds 5.5 metres in length, 2.3 meters in width, 2 metres in height or wheel span of 1.8 metres and exceeds 3 tonnes.
  • Towing of modified vehicles that require Special/Heavy Towing Equipment.
  • Tyre changing on vehicles exceeding 3 tonnes gross weight.

The Services do not include:

  • Repairs or towing for Vehicles damaged as a result of an Accident. If RAA receives a call from a User involved in an Accident, RAA will provide the User with the Accident Towing Authority contact details.
  • Towing of Vehicles that have been dismantled.
  • Towing from and to restricted locations.
  • Vehicles that have been defected by the police and/or authorised government officer are only entitled to Services where the Breakdown is not related to the defect. Towing is not available where the defect is the cause, or is related to, the Breakdown.
  • Services or towing are not available for unregistered Vehicles.
  • Vehicles participating in specifically convened organised events (such as rallies) involving road closures or official traffic controls are excluded from Roadside Assistance. Benefits are available only when travelling to and from such events.
  • Service or towing of Vehicles if home repairs have been undertaken.
  • Towing from a repair facility.
  • Service for battery-related faults where the Vehicle's battery cannot be easily and quickly replaced by a Service Provider. The User/Vehicle will be directed to an approved workshop for battery fitment or repair.
  • Vehicles that have been driven on against RAA or a Service Provider's advice or the advice of a qualified repairer.
  • Off-road rescue.

OUR PURPOSE
Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.
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