As part of our ongoing commitment to Customer Service, the entire Jarvis organisation is Quality Assured.
The Jarvis Group is one of the first motor vehicle dealerships in Australia to achieve this prestigious status since adopting the system in 1994.
But what is Quality Assurance and what does it mean to our customers?
The Quality Assurance logo is a mark of quality and is licensed to companies who have achieved a rigorous set of the world's most recognised business management standards called the "ISO 9001 Quality Management Standard". To achieve this status, Jarvis is regularly audited and has to demonstrate that it meets and is maintaining world standards for quality, continuous improvement and customer satisfaction.
There is global recognition and acceptance of the "ISO 9001 Quality Management Standard", otherwise known as 'being Quality Assured'. Some of the proven, practical benefits Quality Assurance generates for companies like Jarvis who have adopted this system worldwide include:
- Increased customer satisfaction and retention
- Improved employee motivation, awareness and morale
- Enhanced marketplace profile
- Reduced costs and increased efficiency by better management of key processes
All metropolitan Jarvis Service Departments are also Quality Assured
This means Jarvis Service Departments are regularly audited and must demonstrate that they are meeting and maintaining a high set of world standards for quality.
These standards not only apply to our service personnel and the processes that we have in place, they also extend to our equipment. As a result, all of the service and diagnostic equipment we use to asses the performance of your vehicle is regularly calibrated so that it performs to optimum levels and provides true and correct data readings of your vehicle. This means we can service your car knowing exactly what must be done.
Organisations which are not Quality Assured may not have a regular calibration schedule for their equipment. This could result in inaccurate readings being made which, in turn, could lead to incorrect diagnosis of a vehicle's peformance and service requirements.
Being Quality Assured is a large commitment on the part of any business. The standards we must maintain to retain the Quality Assured tick of approval provides real peace of mind for our customers and also means we are providing the highest quality of service.
To read more about Quality Assurance, visit SAI Global Website.