Jarvis Subaru Customer Reviews 9.7 / 10
10 / 10
I just want to say a thousand thank yous for your help Dean and to the management that this guy has done an amazing customer service job (so donít forget him at the next pay rise!). I had previously had an extremely bad experience with Subaru in Melbourne... to a point I had no options to go and have my car serviced outside Subaru's network. So I was so happy to have found a Subaru dealership who was actually nice to it's customers but most importantly professional!!!!! Thank you for your excellence in services.
In November 2008 I purchased a Subaru Liberty Wagon at your Adelaide office. During the final appointment I was advised that I would be contacted to complete a feedback survey.
I have been waiting and waiting for the call, but after 4-5 months realized that I must not have been selected to complete the survey.
I really wanted to pass on my feedback as I work also providing customer service in my role and know that there isnít too many occasions where customers take the time to write in to express their appreciation for the service they received. My Sales Consultant was Cabe Scott and this is the reason for this letter.
Professional, easy-going, friendly, helpful and reliable is some of the words that I think of when I look back on my many interactions with Cabe.
As Iím sure you know; purchasing a vehicle can be a very emotional and stressful time especially if you havenít been through the process before. In my case however, I had just started a new job and as part of my package I was able to select the type of vehicle that I would like for my work car. Fantastic I know Ė Iím still pinching myself that I get to drive a Subaru Liberty wagon around as part of my job! But letís just say a commercial purchase is not as straightforward as a personal purchase especially when my new workplace wasnít great at communicating what the process should be.
Cabe was very patient and helpful during this process but more than that, he proved that he wasnít just after a sale like some other delaers I dealt with because he has followed up on numerous occasions after the sale to ensure all is well with the car, to see how my new job is going, explaining the process of booking a service etc. Now thatís quality service!
Cabe also treated me and my partner by selecting us to receive box tickets to an Adelaide 36ers game. I would like to sincerely thank Jarvis for this treat, we had a fantastic time and thought Cabe was a fantastic host on the night.
As Jarvis is committed to providing quality customer service I wanted to ensure you received my feedback about my experience with Subaru and my consultant Cabe Scott and hope you recognise him for his exceptional service.
Thank you to all for you exceeding any expectations and providing the best customer service I have experienced in years.
We would like to praise Jack Williams and Service Department.
We rang Jack and he came to our home in his own time on Sunday. He advised us what to do when bringing the car in.
Jack was very professional and helpful when selling us the car and the after sales service he has arranged for us, and loan car.
Thank you to the Service Department.
I recently purchased a Subaru Liberty from your dealership West Terrace and I am having so much fun with it!!
Never let it be said that cars are only boys toys. Lots of us ladies love them too (even though I still haven't finally worked out what all the gadgets are about, it's all part of the enjoyment.)
However, the real reason I am writing to you is that I want to highly praise the sales consultant with whom I dealt.
Matt Ellis NEVER ONCE made me feel under pressure to buy, was endlessly patient with my questions, put up with my really dreadful driving performance on the test drive with good humour (am much improved since!!) and made me feel relaxed and comfortable.
I'm mentioning this particularly because of previous patronising experiences at other car dealerships which caused me to approach yours with some trepidation, but particularly Matt and everyone with whom I came into contact were courteous and helpful.
Now I look forward to continued contact with you (and maybe soon will stop boring friends and acquaintances witless singing your praises!!)
10 / 10
This sign of extra service has only reconfirmed by thoughts.
Frank & Janine Grbin
Just a note to tell you how much we love our new Impreza hatch. It is so easy to drive, and has just the right number of gadgets. As a matter of fact, it had more than we expected. We would like to express our appreciation to you for your prompt and professional service. You were pleasant and completely professional and we will recommend Jarvis to anyone who is interested in purchasing a car.
Frank & Janine Grbin
10 / 10
Alex Human - Jarvis Subaru City Service Customer
10 / 10
every used car from Jarvis.
Used Car Free Extras
- Free 3 Year Unlimited Kilometre Jarvis Warranty
- Free 3 Year RAA Road Service