Jarvis Subaru Customer Reviews 9.7 / 10

3028 Testimonials

Vehicle Service | 30/07/2008
All staff were great. My salesman Jack also said hello and followed up on an ouststanding item with a smile as always.

Thanks a lot to all staff on the day. Great job!!
 

Vehicle Service | 28/07/2008
Very patient with a female new car buyer - thank you!
 

Vehicle Service | 28/07/2008
I think the service was extremely good, friendly and welcoming and they listened to my request and treated me with respect even though I'm only 18 years old.
 

Vehicle Purchase | 22/07/2008
Dear Melinda,

Yesterday afternoon, I rang your service booking line with some enquiries regarding the servicing of my car and I was fortunate enough to have Marta answer my call.

Being in the customer service based industry myself for over 25 years I recognise the importance of having someone on the "front line" who can deliver a great customer experience, no matter the situation, and Marta certainly did this. I had quite a number of queries to field and Marta dealt with them all in a professional, courteous and knowledgeable manner.

In point of fact, I think she went above and beyond what would normally be expected and she made me feel very valued as a customer. Her service was exceptional, her manner exemplary and she is most definitely an asset to your business.

Please pass on my thanks to her, as service of the calibre she provided, is all too rare these days.

Kind Regards,
Victoria Buckle
 

Vehicle Purchase | 22/07/2008
This experience was the best I have ever received when getting my car serviced. I was made to feel special. Well done.

Made it worth the drive down from Oakbank.
 

Vehicle Purchase | 17/07/2008
Georgia went beyond the call organising through my lease company to have my windsrceen (broken the day before) replaced whilst the car was in for it's service. Minimising the inconvenience to me, Thank you!
 

Vehicle Service | 07/07/2008
I would like to thank Jarvis Subaru for their excellent customer support and follow up phone calls.

I was especially impressed with the service that I received from Chris Ellis who made my experience of driving off in a new car awesome.

I am also enjoying immensely the Simon Bower CD and the voucher for A Touch of Beauty. I am so impressed with Jarvis Subaru that I will recommend yoou to any of my friends.

Thank you from a very satisfied customer.

Rosemary Parkins.
 

Vehicle Service | 30/06/2008
Hello Jack,

We sould like to thank you for your friendly service. Thank you for making this experience without pressure, easy and hassle free. Would highly recommend to family and friends.

We love our new car!
Go Subaru Outback!

Many Thanks.

Rob and Claudia Votino
 

Vehicle Service | 27/06/2008

Dear Peter, My husband and I have just recently purchased two Subaru vehicles from Jarvis Subaru at the Kensington branch. I wish to advise you that the custmoer service we received was outstanding. The professionalism of all the staff that provided us with the service was a credit to your company. The detailed information that we received about our purchases and the friendly manner of all the staff was exceptional, it was a pleasure to do business there! Mark Seedhouse (Sales Manager) should be commended on promoting such a high "Customer Service" management style to his team. A special mention to Jamie McLaren (Sales Consultant) who was our first contact and guided us throughout our enjoyable purchase process. We have and will continue to highly recommend Jarvis Subaru to our friends and family. We look forward to our continued relationship with your company. Regards, Wendy and Ken Moylan.

 

Vehicle Service | 23/06/2008
Good Morning Devlin,

I am writing to reccommend that Cabe Scott be awarded "Employee of the month / year" or the equivalent award for your organisation. His professionalism and friendly service was outstanding right through the process of purchasing a car from your dealership. From our first meeting of "just looking", Cabe provided excellent service, showing us all features and benefits of the Tribeca, arranging a test drive and then "doing the deal".

I would have no hesitation in purchasing further vehicles from Cabe,

Kind Regards.

Tony Rose
 

Vehicle Service | 23/06/2008
To whom it may concern:

This is a long overdue thankyou regarding the continuing great service I receive at Jarvis Subaru West Terrace. I would like to again commend the service I receive from your sales and financial staff, in particular Jack, Devlin and Greg. I was very impressed with the customer service and follow up service I received from Jack Williams when I purchased my previous vehicle from Jarvis Subaru.

When I was unfortunate enough to have my first Impreza written off by another driver and required a replacement vehicle, there was no other Subaru dealership I would have considered using to assist me me with a new car. Again Jack excelled in his customer service providing me with a new Impreza 2008 RS. Not only was he considerate to my requirements and requests, he was always prompt and friendly. Both Jack and Devlin were sympathetic to my accident and made the replacement process as smooth and painless as possible. They both make me feel comfortable and welcome every time I walk into the Jarvis Subaru showroom.

In this regard I would also like to thank Greg Motley who was an irreplaceable help dealing with the insurance and finance companies to ensure all the correct paperwork was completed prior to the collection of my replacement vehicle.

I have no hesitation in recommending Jarvis Subaru to friends and and acquaintances who are interested in purchasing a new Subaru and in particular I recommend Jack Williams for his consistently professional and friendly service. His service extends after the purchase of your new vehicle and he always follows up to make sure you're completely satisfied with your new car. He even helped my friend in starting her new Outback when her lights were left on and the battery was flat. Needless to say she was very impressed.

So a great big thank you Jack, Devlin and Greg, and bravo to Jarvis Subaru for having such fantastic staff.

Thanks again.

Regards,
Kristi Moodie-Cook
 

Vehicle Service | 10/06/2008
Adam I just want to say a very big Thank you once again for all of your help, effort and professionalism. I really do appreciate how easy you made it for us and the wonderful service you provided. Everyone at work is thrilled with the car and very impressed! They were also impressed with the figure on the cheque lol

Thank you again Adam
Cheers Carley Ricketts-Jones
 


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