Jarvis Subaru Customer Reviews 9.7 / 10
Yesterday afternoon, I rang your service booking line with some enquiries regarding the servicing of my car and I was fortunate enough to have Marta answer my call.
Being in the customer service based industry myself for over 25 years I recognise the importance of having someone on the "front line" who can deliver a great customer experience, no matter the situation, and Marta certainly did this. I had quite a number of queries to field and Marta dealt with them all in a professional, courteous and knowledgeable manner.
In point of fact, I think she went above and beyond what would normally be expected and she made me feel very valued as a customer. Her service was exceptional, her manner exemplary and she is most definitely an asset to your business.
Please pass on my thanks to her, as service of the calibre she provided, is all too rare these days.
Made it worth the drive down from Oakbank.
I was especially impressed with the service that I received from Chris Ellis who made my experience of driving off in a new car awesome.
I am also enjoying immensely the Simon Bower CD and the voucher for A Touch of Beauty. I am so impressed with Jarvis Subaru that I will recommend yoou to any of my friends.
Thank you from a very satisfied customer.
Rob and Claudia Votino
We sould like to thank you for your friendly service. Thank you for making this experience without pressure, easy and hassle free. Would highly recommend to family and friends.
We love our new car!
Go Subaru Outback!
Rob and Claudia Votino
Wendy and Ken Moylan
Dear Peter, My husband and I have just recently purchased two Subaru vehicles from Jarvis Subaru at the Kensington branch. I wish to advise you that the custmoer service we received was outstanding. The professionalism of all the staff that provided us with the service was a credit to your company. The detailed information that we received about our purchases and the friendly manner of all the staff was exceptional, it was a pleasure to do business there! Mark Seedhouse (Sales Manager) should be commended on promoting such a high "Customer Service" management style to his team. A special mention to Jamie McLaren (Sales Consultant) who was our first contact and guided us throughout our enjoyable purchase process. We have and will continue to highly recommend Jarvis Subaru to our friends and family. We look forward to our continued relationship with your company. Regards, Wendy and Ken Moylan.
I am writing to reccommend that Cabe Scott be awarded "Employee of the month / year" or the equivalent award for your organisation. His professionalism and friendly service was outstanding right through the process of purchasing a car from your dealership. From our first meeting of "just looking", Cabe provided excellent service, showing us all features and benefits of the Tribeca, arranging a test drive and then "doing the deal".
I would have no hesitation in purchasing further vehicles from Cabe,
This is a long overdue thankyou regarding the continuing great service I receive at Jarvis Subaru West Terrace. I would like to again commend the service I receive from your sales and financial staff, in particular Jack, Devlin and Greg. I was very impressed with the customer service and follow up service I received from Jack Williams when I purchased my previous vehicle from Jarvis Subaru.
When I was unfortunate enough to have my first Impreza written off by another driver and required a replacement vehicle, there was no other Subaru dealership I would have considered using to assist me me with a new car. Again Jack excelled in his customer service providing me with a new Impreza 2008 RS. Not only was he considerate to my requirements and requests, he was always prompt and friendly. Both Jack and Devlin were sympathetic to my accident and made the replacement process as smooth and painless as possible. They both make me feel comfortable and welcome every time I walk into the Jarvis Subaru showroom.
In this regard I would also like to thank Greg Motley who was an irreplaceable help dealing with the insurance and finance companies to ensure all the correct paperwork was completed prior to the collection of my replacement vehicle.
I have no hesitation in recommending Jarvis Subaru to friends and and acquaintances who are interested in purchasing a new Subaru and in particular I recommend Jack Williams for his consistently professional and friendly service. His service extends after the purchase of your new vehicle and he always follows up to make sure you're completely satisfied with your new car. He even helped my friend in starting her new Outback when her lights were left on and the battery was flat. Needless to say she was very impressed.
So a great big thank you Jack, Devlin and Greg, and bravo to Jarvis Subaru for having such fantastic staff.
Thank you again Adam
Cheers Carley Ricketts-Jones
Here is my feedback on the Jarvis Website....
Firstly I googled Forester MY09 and then was taken to your website....I found the site very user friendly, loved the testimonials!
We were only interested in foresters and so these were sorted and allowed me to quickly find the cars that we wanted, the only fault (if it is one) that I could find was that when in the listing of cars I kept trying to use the internet up and down arrows (which wouldnt take me down lower to look at more cars available and so I turned the page missing the cars below....May just be me and I worked it out eventually!!!
Thanks again for a stress free buying experience!
I take this opportunity to thanks you for a pleasant purchase experience of my Subaru with your salesman Mr Jack Williams.
I found Jack to be very approachable and professional in every way.
He explained every aspect in detail of both the purchase of the Vehicle and the finer details of running the vehicle.
Jack is always available to take my phone call in assistnace to my enquiries even after the sale of the vehicle was completed which is a very satisfying and pleasurable part of the service he provides showing Jack's dedication to his work.
I was referred to Jack Williams by a friend who purchased his vehicle from Jack and as also being part of very satisfied customer I have happily referred Jack to my friends for a very professional and confident Vehicle purchase with this gentleman.
I hope in the future that I can again return to find Jack at Jarvis Subaru to purchase my next Motor Vehicle.
every used car from Jarvis.
Used Car Free Extras
- Free 3 Year Unlimited Kilometre Jarvis Warranty
- Free 3 Year RAA Road Service