Jarvis Subaru Customer Reviews 9.7 / 10

3228 Testimonials

Vehicle Purchase | 18/06/2009

I have been consistently impressed with every aspect of each service I undertake.


Vehicle Purchase | 01/06/2009

Dear Sir,Madam

City of Prospect recently had a vehicle serviced with your company and I write to congratulate you on the high standard of customer service displayed at all times while the work was being undertaken.

I feel it necessary to write to advise that I was welcomed, processed, kept informed and provided with exceptional and friendly service by one of your employees (Jodi). Also my obvservations of the 'vehicle service process' clearly indicated a high level of organisation and professionalism.


Mark Goldstone


Vehicle Purchase | 25/05/2009

Very happy with the service and attention to detail - from the booking process right through to pick up. You did what you said you would, right down to adhering to the quoted price. Drop off service much appreciated and well organised. Front desk staff were very professional and knowledgeable, and all my details were transferred from the booking service efficiently. This was a painless experience, and it was obvious that Jarvis set out with this as a goal. A very well managed operation.


Vehicle Service | 21/05/2009

Sales staff were wonderful - knowledgeable, friendly and helpful. Congratulations Dean and Matt on providing us with a great experience.


Vehicle Purchase | 20/05/2009

I was very happy with the service - they were very helpful, friendly and professional, my car was finished early and they washed it in and out. I will definitely be having my car serviced at the Kensington Subaru again!


Vehicle Purchase | 18/05/2009

Fantastic service, fast and reliable. The staff are very friendly, they're are a pleasure to do business with. I used to own a Nissan and I dreaded service time to the point where sometimes I just wouldn't bother. The staff and quality of service at Subaru are fantastic and re-enforces to me I made the right choice in purchasing a Subaru. Great job and thank you.


Vehicle Service | 27/04/2009

Jack from Jarvis Subaru in Adelaide was terrific. There was no pushy sales talk. He was polite and just made us feel very comfortable. My wife commented that this was the first time she had enjoyed the experience of purchasing a motor vehicle.


Vehicle Purchase | 23/04/2009

It was a better experience than a 5 star hotel in terms of the meet and greet and concierge services. The presentation of the car and the explanation of the services conducted left me feeling empowered and definitely wanting to deal with Jarvis again (and tell my friends). A huge congrats to you guys for getting it right!


Subaru Impreza Purchase | 22/04/2009

Awesome service once again :) Very impressed at the professional service I receive every time I visit the West Terrace Store. I was asked if I needed to be dropped anywhere or required a car for the day, which I thought was great. Warranty work was carried out as asked. All service requirements where explained and quoted before starting service so I knew a ball park figure when I went to collect my car. The car was returned washed and sparkling clean which was very nice and appreciated though not expected. Thanks once again for a job well done. It was also nice to have a chat about how the car was going with the salesperson who sold me the car, to make sure things where going as planned, once again not expected but was nice for a follow up. Thanks once again and see you again when the next service is due.

10 / 10

Vehicle Service | 21/04/2009

Hi Matt!

Thanks for your call earlier this week - sorry we missed it but out on the road!

873 gloriously enjoyable kms in our georgeous new rex since we left you and not so much as a nano-second of regret - you were so right! Cannot imagine life without our latest & greatest acquisition. We are truly besotted every time we drive it no matter how short the distance. After 2 weeks (already) we are still in awe of the Subaru brilliance. Reckon I could sell for you!

Dentist visit in Modbury last week has never been such fun. Despite the fact I didn't need any work done on my teeth it gave me a great excuse for a "drive" down via the hills. Loved every minute but its oh so addictive eh?

My Mum loves it too - in fact everyone does! Our eldest son Joel had his introduction Tues evening with a drive.

We are officially the wisest coolest "olds" ever! His driving style more yours than ours and with the true test on a somewhat challenging bend on the way home he also is totally convinced we have a "very nice car".

That accompanied by an insidious smile/grin throughout the whole drive
gave us his absolute seal of approval!

First wash today with all Macguire products has it shiny again. Half way through the second tank of fuel has left us in no doubt its not going to be about the economy but with all the fun we're having we seriously don't care too much!

Once again thanks for all your valuable assistance in (finally) having us on the road in such an inspiring vehicle. Your professional attention to every detail has us the envy of our friends and family but, most of all, having the absolute time of our lives!

Hope to see you sometime soon.

Julie and Mike

PS Hope all is continuing well at Portrush Rd for you.


Subaru Impreza Purchase | 14/04/2009
Hi, I was traveling through Adelaide from Perth to Melb, my WRX started to fail when just leaving Adelaide. I then found your Kensington Service Centre and Chris, the service manager. He was both helpful and entirely professional in assisting me with fitting my problem(s) into a very busy pre-Easter week, finding the needed parts, even when the only original part was in Sydney and his team working find the complete root cause of the failure, when it was intermittent and normal diagnostics failed to see the problem part. I think that Chris and the team at Jarvis Kensington are an example to all other service industries of what level they should aim for.

10 / 10

Vehicle Service | 09/04/2009
A few weeks ago on Thursday the 19th of Feb 09, my wife and I were relocating from Melbourne to WA. We were driving towards Adelaide when one wheel bearing was starting to make noise so we managed to find a Subaru dealership which was Jarvis Subaru 21 West Terrace in Adelaide. We arrived after-hours but there was still someone in the building: Dean Clark. After explaining the situation he helped us beyond expectation, rang the hotel nearby to book a room, gave us a drink and organized the car to be serviced the next morning so we could resume our journey as quickly as possible...
I just want to say a thousand thank yous for your help Dean and to the management that this guy has done an amazing customer service job (so donít forget him at the next pay rise!). I had previously had an extremely bad experience with Subaru in Melbourne... to a point I had no options to go and have my car serviced outside Subaru's network. So I was so happy to have found a Subaru dealership who was actually nice to it's customers but most importantly professional!!!!! Thank you for your excellence in services.

Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.

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