Jarvis Subaru Customer Reviews 9.8 / 10

Hummer Columbia Purchase | 18/03/2014

I have commented on prior occasions that the customer service at Jarvis Subaru is exceptional, and it was proven again with the excellent service I received from Rebecca, the young man who drove me into the city, the valet service and also the person who cleaned my car. Other companies would kill to have staff like yours - you should watch out someone doesn't offer them more money to switch jobs. Honestly, it is a pleasure for me to take my car to you, and even though I drive a 10 year old Ford Futura, I have never been made to feel a lesser person because my car is not a Subaru. If I could afford a Subaru I would buy one, just so I could keep coming back. Once my 3 year warranty is finished, I hopefully can still get my car serviced with you.

10 / 10

EV9 Purchase | 17/03/2014

I'm always very impressed with the service I receive from Jarvis Barossa. I appreciate the phone calls reminding me about my car service, Jodi is always bright, friendly and professional and nothing is too much trouble. Ben, the head mechanic I think, is the same. He thoroughly explains what needs to be done to the car and if there is anything extra will always contact me to see if I'm happy for it to go ahead. I also appreciate the car being washed. Thank you.

10 / 10

EV9 Purchase | 17/03/2014

The staff are always helpful friendly and professional.

10 / 10

EV9 Purchase | 25/02/2014

Melissa is always there early and has everything organised. She is very accommodating and professional.

10 / 10

EV9 Purchase | 24/02/2014

The staff were very friendly and helpful. The service received was excellent. The bonus of having the car washed and cleaned was a generous extra. I would recommend Jarvis Toyota to family and friends.

9 / 10

EV9 Service | 20/02/2014

Melissa is always there early and has everything organised. She is very accommodating and professional.

10 / 10

Select Purchase | 21/02/2014

The experience was world's apart compared to where I had my previous Forester serviced. Your service staff, particularly Rebecca Amos, were extremely friendly and professional. Rebecca even saved me the cost of a service by identifying that the company that sold me my demonstrator Forester should have serviced it before they sold it to me. So she arranged with them to cover the cost of the service you did. That was certainly a pleasant surprise and I give her full marks for picking that up. She also identified that a minor problem I am experiencing should be fixed under warranty and has ordered the relevant part.  The location in the city is far more convenient than my previous service provider and the lift to and from work was very much appreciated. The work was done quickly and the car was ready on time. And my car was washed, a service my previous provider cut out some time ago. So I'll certainly continue to get my Forester serviced at Jarvis Subaru.

10 / 10

FTS Purchase | 11/02/2014

Superlative effort yet again - from ALL staff - made me feel welcome and provided a spot for me to use my laptop while I waited. Car was squeaky clean inside and out and ran beautifully after the service. Useful advice too from Mel on a few things - Thnx Mel!

10 / 10

Select Purchase | 14/02/2014

The service was excellent.

10 / 10

EV9 Purchase | 13/02/2014

Just overall excellent service, as usual!

10 / 10

T5 Electric Service | 11/02/2014

The acquisition of the BRZ was through LeasePlan and Subaru Australia. This process had its challenges which were overcome in a timely manner.


I made a special request of both the BRZ coordinator (Natalie) and John Wauchope (Jarvis West Tce) that the vehicle be ready for delivery on the 16th Jan. This was an extremely important day in our family life, and John and Natalie came through with a great result.


I wish to again thank the team for making a special day memorable.

10 / 10

FSD Purchase | 11/02/2014

Best service ever had over many years, outstanding.

10 / 10


OUR PURPOSE
Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.
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