Jarvis Subaru Customer Reviews 9.7 / 10

2667 Testimonials

Service | 24/12/2018

I was extremely happy and satisfied with getting my Subaru Outback in for a service and Electronic Brake recall at short notice just before Christmas.

Staff are polite and accommodating.
I live in Whyalla, 480km away from Adelaide City and appreciate the staff, good service and hospitality.

Merry Christmas Jarvis Subaru West Terrace Adelaide.

10 / 10


Service | 21/12/2018

I found the service staff at Tanunda to be the most polite and helpful people I have come across in the business, in particular Catherine. Her attention to detail but also her genuine nature and mannerisms are something that cannot be taught. You have to have a genuine care and passion for your job which is something she has and it is arguably the only reason I will come back to the dealership in the future.

Taking time to walk out from behind the counter and break the barrier between transnational and personal is such a wonderful thing. She even took the time to talk me out to my car. I'm a big boy, I know where my car was parked..I didn't need it. But on the drive home I realised I did need it. I did want to share thoughts about my car with someone who was seemingly just as passionate and interested as I am.

I do hope she gets the feedback from this. Customer service is so competitive and there are many areas that people can fault anyone. You aren't the cheapest, quickest or most conveniently located for me at all. That being said, I will return if that same attention to detail, respect and genuine interest is given to me by any of your staff at Tanunda as brilliantly as displayed by Catherine.

9 / 10


Purchase | 21/12/2018

I have to honestly say that this was the best car buying experience that I have ever had!

Shane organized my test drive and had the vehicle delivered to the Subaru branch near me to make it easier! Thank you!
Lewis was the WRX expert who took me through the whole car and all its bells and whistles! I really wanted the pure red WRX and Lewis found one for me! Thank you!
Scott was the finance guru who got my loan sorted quickly and efficiently. Thank you!
Mikayla explained and organized the platinum package for the car. Thank you!
Overall my experience with Jarvis Subaru was fantastic! There wasn't any hard sell or pressure to buy....everyone I encountered was friendly, helpful and happy.
So a BIG thank you to the team who made my WRX dream come to reality!
I will definitely be highly recommending Jarvis Subaru!

10 / 10


Service | 20/12/2018

Always helpful, friendly and knowledgeable. I have always found the phone booking system, drop off and collection highly accommodating and the billing system transparent

9 / 10


Service | 19/12/2018

I was looked after by one of the team leaders there Michael. Some of the best customer service I can remember getting in a long time. Really professional and knowledgeable and the level of detail he went into when explaining the service was really good and put me at ease. I have noticed a huge difference in the car's performance since the visit, will definitely be back. Thanks again Michael and team!

10 / 10


Service | 19/12/2018

I appreciate the information provided about future work that needs to be done. It allows me to save up and schedule the work when I can afford it. It also reassures me that the mechanics are looking ahead and providing good care of my car.

10 / 10


Service | 18/12/2018

I loved the warm welcome, use of the shower facilities after my jog, the hospitality lounge area, the professionalism of both the staff and work completed, the finishing on time, and, last but not least, the beautifully clean car I returned to. THANKS everyone. Peter

10 / 10


Service | 18/12/2018

I travelled from Seaford meadows to Tanunda for my service. Ben and Jodie are always so amazing and wouldn’t want to deal with anyone else but them.

10 / 10


Service | 18/12/2018

Staff went out of there way to fit a tow bar and completing it early for me as we had a 200km trip home.

10 / 10


Service | 17/12/2018

The staff at Jarvis Subaru Tanunda make you feel special without going over board. 

The service team and sales team appear to work together making the experience easy. 

10 / 10


Service | 17/12/2018

Everyone is always pleasant. Were offered a loan car which allowed us to get things done while waiting for our car. (This was good but as it was a new Forester, now we want to update!!!)

9 / 10


Purchase | 17/12/2018

Beyond amazing experience with the team at Barossa Subaru. From the initial contact with Luke, then to signing the contract with John, speaking to the lovely Jess and doing the final signing with a new employee (who's name I cannot remember). Your service is so highly commendable and I am glad I decided to visit Jarvis Barossa. I have and will continue to recommend you to family & friends. Thank you again for all your help in such an overwhelming process!

10 / 10



OUR PURPOSE
Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.

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