Jarvis Subaru Customer Reviews 9.8 / 10

Purchase | 23/09/2011

I was so very pleased with everything, and the car was not just washed it was gleaming. The staff were very friendly and courteous, and the car is driving beautifully. I would definitely recommend Jarvis Subaru to friends and family. Very satisfied - thank you!

10 / 10

EV9 Service | 19/09/2011

Friendly, non-aggressive staff who were very well informed.

10 / 10

Select Purchase | 19/09/2011

Staff well dressed and smart-looking. Staff smiled and were friendly/welcoming. Staff were interested in me. Andrew Searle was patient and thoughtful in his dealings with me as he explained the correlation of car age and kilometre useage when it comes to servicing requirements. He knew what he was talking about. He was professional in his approach as were his colleagues. Car was cleaned and so far is functioning as I would like it.

9 / 10

TD 2000 Purchase | 09/09/2011

Staff were very friendly and professional in their approach, ensuring that you knew what was to be undertaken on the car. They also ensured that the car was finish in the agreed time.

10 / 10

FTS Purchase | 08/09/2011

I was pleasantly surprised. Both with the service, the friendly staff and in these economic times  - the value. Thank you for washing my car and being so professional all the way through. You won me.

9 / 10

EV9 Purchase | 22/04/2009

Awesome service once again :) Very impressed at the professional service I receive every time I visit the West Terrace Store. I was asked if I needed to be dropped anywhere or required a car for the day, which I thought was great. Warranty work was carried out as asked. All service requirements where explained and quoted before starting service so I knew a ball park figure when I went to collect my car. The car was returned washed and sparkling clean which was very nice and appreciated though not expected. Thanks once again for a job well done. It was also nice to have a chat about how the car was going with the salesperson who sold me the car, to make sure things where going as planned, once again not expected but was nice for a follow up. Thanks once again and see you again when the next service is due.

10 / 10

EV9 Purchase | 14/04/2009

Hi, I was traveling through Adelaide from Perth to Melb, my WRX started to fail when just leaving Adelaide. I then found your Kensington Service Centre and Chris, the service manager. He was both helpful and entirely professional in assisting me with fitting my problem(s) into a very busy pre-Easter week, finding the needed parts, even when the only original part was in Sydney and his team working find the complete root cause of the failure, when it was intermittent and normal diagnostics failed to see the problem part. I think that Chris and the team at Jarvis Kensington are an example to all other service industries of what level they should aim for.

10 / 10

Purchase | 02/03/2009

The car was immaculate when I picked it up which is a wonderful bonus. The customer service and staff are wonderful, so helpful and polite - exceptional I would say. Both times I have had my car serviced I've been impressed - it's not often you get really good customer service these days! I highly recommend your service department to everyone I know.

10 / 10

Purchase | 09/02/2009

“I loved being able to book online, the staff were so friendly and the loan car was great. Jarvis made the whole thing so simple and easy for me. Thanks!”

10 / 10

EV9 Purchase | 06/02/2009

“There is nothing I could fault about any part of my visit to the Service Department… it was a definite 10 out of 10 experience!”

Alex Human - Jarvis Subaru City Service Customer

10 / 10

EV9 Service | 11/11/2008

Initially your online team were great and then Jack Williams was outstanding in the showroom.

9 / 10


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Jarvis is a people driven company, focused on providing an environment which creates loyal, satisfied customers and staff.
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